Medcrap Strikes Again

I mailed a prescription for Prevacid to Medcrap, my drug insurance company. They acknowledged receipt of the prescription. Today I looked deep into the vial to see I had five pills left (I had filled a 30-day prescription at Walgreens, that Medcrap had paid already). So, I went on line to see when they would be shipping my new order. They showed that it was scheduled to ship 11 days after they had received the prescription, meaning (given the upcoming holiday weekend), I would get it sometime around June something.

So, I emailed them to ask why they were holding my order. Their response:

Thank you for your inquiry regarding the status of your order. The order you inquired about is in process and awaiting a reply from your physician. Once the needed information has been obtained, your order should be mailed within 48 to 72 hours. Please allow for normal delivery time. If you need medication before your order arrives, please contact your physician to obtain a prescription for a short-term supply. This prescription may be filled at your local participating pharmacy. Thank you for visiting medcrap.com.

I responded to them asking:

1. Why, when the prescription was for a specific drug (no substitutions or generics), they had to find out anything from my physician. (Of course, I know the answer: they want to convince the physician to change to a generic.)

2. How they thought it was fair to ask me to travel 20 miles to my physician to get a new stop-gap prescription.

I must admit, I did say a few other things, too.

You know, it’s enough to give you acid reflux.

P.S. The very next morning, I received the following email:

Thank you for your online inquiry. To assist you with your inquiry regarding the change in your medication, please contact our Patient Formulary Education Department at 1-800-xxx-xxxx Monday through Friday from 8:00 AM to 8:00 PM EST.

My response was:

“Nice generic reply. Too bad it does not address the questions I asked or concerns I raised.”