Intuit Refund Redux

Amy B., a supervisor at Intuit in their Payroll Department, told me that without fail she would call me on Monday to update me on the sales tax refund owed us. It’s Thursday and no call and no credit has appeared on my credit card through my download today. And Amy B. wasn’t in when I called the Payroll Department, but they took my number (around noon today) for her to call me back. It’s 7:00 PM and no call has come through.