Quicken 2011 R3 Hits a Brick Wall

Imagine my surprise today when I tried to download transactions from my bank into Quicken 2011 and got an error message that said the bank did not support the version of software I was using. Hmm. It worked both uploading and downloading last week.

In talking to the Quicken department at the bank and then to a customer service rep at Quicken, I found out that over this past weekend the R3 update of Quicken had caused the link between Quicken and the bank to not work. So, there is no ability of any of this huge bank’s customers who have Quicken 2011 R3 to send or receive information over Quicken.

And when did they (Intuit) think they would have a patch or update for this? “We’re working on it and don’t know. Hope it will be soon.” Gotta be a whole bunch of us customers who are really angry at this software flub. Wonder how many calls they got on this (the bank and Quicken)?

Oh, and to get a person to talk with at Quicken, you are forced to go online, fill in a form, and they will call you back within an hour or so. Guess in which country the service reps reside. Yep.