Intuit Again and Again

In my last post, I wrote about the sales tax refund that never came and the promised call from a supervisor that never came. Today, a week after the supervisor, Amy, was supposed to call me, I called QuickBooks Payroll again. I explained that I wanted to talk to Amy and gave the refund reference number to Bianca. She looked up the account (never a mention of Amy) and said no refund had been noted.

She asked whether we had filed our non-profit paperwork with Intuit. I kept my cool and told her YES YES YES, DAMMIT … well, I didn’t do it that way. She said, “Let me process your credit now.” What? You kidding me?

So, I told her the credit for the sales tax would be what they charged me: $37.57. Even though that is what I was charged on my credit card, she could not come up with that amount … and she could look at my invoice and see the $37.57 on it for “sales tax.” After much rumination on her part, she told me the credit would be $40.55. Say what? Why? Well, she said it had something to do with tax on shipping (uh, there was no shipping unless its cost was part of the package price I pay).

I really didn’t want a refund of more than I was due, but I guess the extra $2.98 will compensate Chesterfield Arts for the five hours I’ve invested in trying to get this thing straightened out. Oh, and we shall see if the refund actually comes through. Any bets?

I was given a new case ID number, my fifth for just this set of exchanges.

Intuit Refund Redux

Amy B., a supervisor at Intuit in their Payroll Department, told me that without fail she would call me on Monday to update me on the sales tax refund owed us. It’s Thursday and no call and no credit has appeared on my credit card through my download today. And Amy B. wasn’t in when I called the Payroll Department, but they took my number (around noon today) for her to call me back. It’s 7:00 PM and no call has come through.